الگوی تصمیم‏ گیری شرکت‏های کوچک و متوسط دانش بنیان در شرایط پیچیده و عدم قطعیت عمیق

نوع مقاله: مقاله پژوهشی

نویسندگان

1 دانشگاه آزاد اسلامی اراک

2 گروه مدیریت دولتی دانشگاه پیام نور

چکیده

تغییرات سریع و پیچیدگی‏های حاکم بر دنیای امروز، فضایی متلاطم را برای کسب‏وکارهای امروزی ایجاد نموده است. در این بین، بسیاری از صاحبنظران معتقدند تحولهای فناوری در صدر فهرست تغییر و تحولهای دوران معاصر قرار می‏گیرد. شرکت‏های دانش‏بنیان به عنوان عناصر مهم در پیشرفت و به‏کارگیری فناوری، در این فضای متغیر با چالش‏های زیادی مانند کمبود اطلاعات، پدیده‏های ناشناخته و مسایل نوظهور مواجه می‏شوند که تصمیم‏گیری را برای آن‏ها بسیار مشکل میکند. این مقاله با هدف شناسایی الگوی‏های‏ تصمیم‏گیری مدیران این شرکت‏ در شرایط پیچیده انجام شده است. در این راستا، ابتدا مبانی و الگوهای غالب و اصلی تصمیم‏گیری در چارچوب الگو‏های عقلایی، اداری و شهودی  مورد بررسی قرار گرفت. در ادامه، به بررسی انواع و ویژگی‏های محیط، تصمیم‏گیران و ماهیت مساله تصمیمگیری پرداخته شد. پس از استخراج متغیرهای پژوهش، مطالعه میدانی، با روش توصیفیپیمایشی در میان 130 نفر از کارشناسان و مدیران شرکت‏های دانشبنیان پارک علم و فناوری دانشگاه تهران انجام شد. نتیجه بررسی ها نشان داد که این شرکت‏ها در شرایط پیچیده از الگوی تصمیم‏گیری شهودی استفاده می کنند. همچنین مشخص شد که در این الگو ویژگی‏های تصمیم‏گیرنده و مساله تصمیم نقش موثری در نحوه تصمیم‏گیری دارند.

کلیدواژه‌ها


عنوان مقاله [English]

The Decision Making Models of Knowledge-Based Small and Medium Enterprises in Complex Situation and Deep Uncertainty

نویسندگان [English]

  • Fatemeh Mashhadi Haji Ali 1
  • Mojtaba Rafiee 2
  • Mostafa Ali Miri 1
1 Arak Islamic Azad University
2 Payam-e-Noor University
چکیده [English]

Rapid changes in today's complex world have created a situation of uncertainty for businesses. In the turbulent and chaotic business environment, technology change is on the top of the list of today's major transformations. Knowledge-based enterprises as important elements of developing and using technology are facing many challenges, such as lack of information, unknown phenomena, high risks and emerging issues, where the task of decision-making is very hard. This study aims to identify patterns of decision-making to help managers make decisions in response to dynamic market changes. The decision-making principles and models are analyzed using rational and intuitive administrative decisions models. This paper examines three main features of decision-making environments, including conditions of deep uncertainty and complexity, decision-maker (entrepreneur) and the nature of decision-making (knowledge). This study is of descriptive-survey type conducted in the University of Tehran Science and Technology Park with the participation of 130 experts and managers. The results show that the intuitive model is the main decision-making model in firms working in uncertain environment. Also, it is clearly indicated that in this model, the features of decision-making play an important role in decision-making quality.

کلیدواژه‌ها [English]

  • Decision-making
  • Deep Uncertainty
  • environmental complexity
  • knowledge-based small and medium enterprises (SMEs)
  • Decision Models

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