Presenting a Strategic Model of Organizational Performance Assessment based on a Logic Model

Document Type : Original Article

Authors

1 Payame Noor University

2 Amirkabir University of Technology

Abstract

Performance is compared to an umbrella that covers all the concepts important for the success and doing activities in an organization; that is why its evaluation is important. Several models have been proposed so far, yet a comprehensive model is lacking, which focuses on strategic goals, covers all key issues needed for managers, and has the ability to evaluate strategic innovation. The aim of this study is to present such a model based on a qualitative research. First, conceptual and philosophical analyses are performed; then, the most important features of an ideal model from the literature are extracted and classified into five general groups; after that, a strategic model for assessing the organizational performance with four layers (1. Input, 2. Process, 3.Output, 4.Outcomes) is designed by studying 30 models of performance evaluation and using a comparative analysis (in systemic perspective). Since the emphasis of the systemic perspective is on the coordination and communication of components, a logic model is used to highlight the integrity and hierarchical features of the model (4 layers). For validation purpose, first the structured method and a judgment based on knowledge and expertise is used, then the modified model is evaluated operationally in 21 strategic classes of organization. The questionnaires are distributed among 3 organizational groups in order to test the validity. The average scores of the questionnaire show the 78 percent acceptability by managers and experts in the whole organization.

Keywords

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History

  • Receive Date: 03 February 2013
  • Accept Date: 10 November 2013

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